On December 23rd, my 2010 HP Pavilion quit working. The monitor went black and nothing I did could start Windows. Being so close to Christmas, it didn’t seem so important and I let it slide. After the holidays, since our tech guy was unavailable until mid-January, I coped with sharing Danny’s PC. To add to the frustration, however, was the back-up issue. I had only backed up documents and photos/videos through the end of October, so I had to stumble along with a flash drive and remake some of his New Millennium Builders construction invoices and proposals.
When the computer man finally came, I had such high expectations. Unfortunately, after two days of fiddling with it – which did not sit well with Danny – he determined the motherboard was busted. We could either buy a used motherboard or new computer. We opted for the latter. HP has served us well, yet their big corporate attitude of thank-you-for-buying/now-you’re-on-your-own has not endeared us. Windows being Windows, I didn’t think it mattered if we tried a different brand.
On January 22nd, we bought a Dell computer at Office Depot and paid them to transfer all documents and pictures from the old hard drive to the new one. It was supposed to be ready in 24-48 hours. HAH! I couldn’t pick it up until February 3rd. I started it up on the 4th and, after downloading my Office 2007 software and having AVAST security put in place, all seemed fine…On Feb. 5th it quit working. After another vain attempt by the computer guy, I took it back to Office Depot for them to figure out. “It’ll be tomorrow, ” I was told by a different techy, but that did not happen. A week later, after several phone calls about the status, I went by to check on it and was informed it was unrepairable.
I requested an immediate refund but, since we had paid by check, I was told Office Depot would mail a refund to us in 1-3 business days. I could only acquiesce; however, when they had the audacity to ask if I wanted to buy another computer from them, I replied, “Absolutely not! Just transfer my data from the hard drive to some flash drives.” I was so pissed I didn’t say “please.”
Today is February 28th and we have not received their check. Although Danny has called them about this issue several times, we have had zero satisfaction. OD used to be so dependable that we bought several of computers and all-in-one printers from them over the years. No longer. Last week, we bought an HP Slimline Pavilion from Best Buy.
I wish I could report that all is well with this device, but alas that is not possible. These friggin’ automatic updates and restartings could very well land me in the psycho ward.